Refund policy

At NOVATRA, we value your satisfaction and strive to ensure every purchase meets your expectations. If for any reason you are not fully satisfied with your order, please review our return, exchange, and refund terms below.

🕒 Return Policy

Returns are accepted within 7 days from the date the item is received.

Items must be returned in the same condition as received — unworn, unwashed, unused, and with all original tags and packaging intact.

Returns that do not meet these conditions may be rejected or subject to partial refund.

🔍 Damaged or Defective Items

If your item arrives damaged or defective, it must be reported and inspected within 3 days of receipt.

Please contact our support team immediately with photos and a description of the issue.

After inspection, we will confirm eligibility for replacement, exchange, or refund.

🔄 Exchange Policy

Exchanges are accepted within 14 days from the date of receipt.

The item must be in its original condition and packaging.

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed instead.

💰 Refund Process

Once the returned item is received and inspected, your refund will be processed within 5 business days.

Refunds will be issued to the original payment method.

Shipping fees are non‑refundable unless the return is due to a damaged or incorrect item.

📦 How to Initiate a Return

Contact our customer service team Via Instagram of Facebook or email us at info@novatraofficial.com with your order number and reason for return.