Shipping policy

At NOVATRA, we aim to deliver your orders promptly and securely. Please review our shipping terms below to understand how we handle delivery timelines and responsibilities.

📲 Order Confirmation

All orders must be confirmed via WhatsApp before processing.

Orders will not be prepared, packed, or shipped until confirmation is received.

This ensures accuracy and prevents delays caused by incorrect or incomplete information.

🚚 Delivery Time

Orders are processed and shipped within 3 to 5 working days from the date of purchase.

Delivery times may vary depending on your location and courier availability.

⏳ Delays

While we strive to ensure timely delivery, NOVATRA is not responsible for delays caused by the shipping company or external factors beyond our control (such as customs clearance, weather conditions, or logistical disruptions).

In such cases, we will assist in tracking and communicating with the courier but cannot guarantee compensation for delays.

📦 Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

You can use this number to monitor your shipment’s progress directly through the courier’s website.

🧾 Shipping Confirmation

A confirmation email will be sent once your order has been dispatched, including estimated delivery time and tracking details.